hs88 Privacy Policy —
Your Data, Protected & Respected

This Privacy Policy is published by hs88 ("hs88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at hs88.casino and all associated pages and services (the "Platform"). hs88 is the data controller responsible for the personal data of registered players in Pakistan who access and use the hs88 Platform.

For all data-related queries, requests, or complaints, Pakistan players may contact hs88 via live chat support available 24/7 within their hs88 account dashboard, or by email at [email protected].

This Privacy Policy applies to all personal data collected from Pakistan players through the hs88 Platform, including data collected at registration, during gameplay, during transactions, and through any communications between the player and hs88's support team.

hs88 collects the following categories of personal data from Pakistan players. We collect only what is necessary for the stated purposes outlined in Section 4 of this Policy.

hs88 collects personal data through the following mechanisms:

• Direct collection: Data you actively provide at hs88 account registration, during KYC identity verification, when completing deposit or withdrawal requests, when contacting hs88 support, or when participating in hs88 promotions.
• Automated collection: Technical data collected automatically as you use the hs88 Platform, including through session logging, cookies, and device detection. See Section 7 for details on cookies.
• Third-party collection: Data received from Pakistan payment providers (Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, MCB) in connection with the processing of your transactions, and from identity verification service providers used during KYC processing.

hs88 uses personal data collected from Pakistan players for the following specific purposes:

• Account management: Creating, maintaining, and securing your hs88 account, processing your hs88 login requests, and managing account settings and preferences.
• Transaction processing: Processing PKR deposits and withdrawals through your chosen Pakistan payment method, verifying transaction authenticity, and maintaining your PKR wallet balance.
• Identity verification (KYC): Verifying your identity and age (18+) as required for regulatory compliance and responsible gaming obligations, and preventing underage access to the hs88 Platform.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, account takeovers, and other abuses of the hs88 Platform that may harm you or other Pakistan players.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and to deliver responsible gaming interventions — including deposit limit reminders, cooling-off notifications, and self-exclusion support — in accordance with hs88's responsible gaming commitments.
• Platform personalisation: Tailoring the hs88 Platform experience to your preferences, including game recommendations and bonus offers relevant to your gameplay history.
• Customer support: Responding to queries, resolving complaints, and maintaining records of support interactions to improve the quality of hs88's support service for Pakistan players.
• Legal and compliance obligations: Meeting applicable legal and regulatory requirements, including record-keeping obligations and responses to lawful requests from competent authorities.
• Marketing communications: Sending you information about hs88 promotions, bonuses, and new games — but only where you have explicitly consented to receive such communications. You may withdraw marketing consent at any time from your hs88 account settings.

hs88 processes personal data of Pakistan players on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing necessary to provide the hs88 Platform services to you under the terms of your player agreement with hs88 — including account operation, transaction processing, and gameplay delivery.
• Legal obligation: Processing required for hs88 to comply with applicable legal requirements, including identity verification, anti-money laundering obligations, and lawful authority requests.
• Legitimate interests: Processing for purposes that serve hs88's legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and service quality improvement.
• Consent: Processing for which you have provided specific, informed consent — including marketing communications and certain optional personalisation features. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

hs88 does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Pakistan payment providers: Easypaisa, JazzCash, SadaPay, Raast, and Pakistan bank partners receive transactional data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and applicable Pakistan financial regulations.
• Identity verification providers: Third-party KYC and anti-fraud service providers who assist hs88 in verifying player identities and detecting fraudulent activity. These providers are contractually bound to process data only on hs88's instructions.
• Technology and hosting providers: Secure cloud hosting and platform infrastructure providers who process data on hs88's behalf under strict data processing agreements. All data remains encrypted and access-controlled.
• Game content providers: Where necessary for the operation of specific game titles on the hs88 Platform — limited to non-identifying gameplay session data only.
• Legal authorities: Where hs88 is required by applicable law, court order, or lawful regulatory authority instruction to disclose personal data. hs88 will notify affected players of such disclosures where legally permitted to do so.

hs88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access hs88. They enable the Platform to recognise your device, maintain your hs88 login session, remember your preferences, and analyse how Pakistan players use the Platform.

hs88 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the hs88 Platform to function. These cookies maintain your active hs88 login session, store your PKR wallet state, and enable core security features. These cookies cannot be disabled without preventing use of the Platform.
• Performance cookies: Collect anonymised data about how players use hs88 — such as which pages are visited most frequently and where errors occur — to help us improve the Platform for Pakistan players. No personally identifying data is collected.
• Functionality cookies: Remember your preferences, such as your language settings and game layout preferences, so the Platform behaves consistently across your sessions.
• Analytics cookies: Used to understand aggregate traffic patterns and player behaviour on hs88, enabling data-driven improvements to the platform experience.

You can manage cookie preferences from your browser settings. Disabling non-essential cookies will not prevent you from using the hs88 Platform, though some personalisation features may be reduced.

hs88 implements a comprehensive set of technical and organisational security measures to protect Pakistan player data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the hs88 Platform — including all hs88 login requests, transaction data, and account communications.
• Encrypted data storage for all sensitive personal and financial data held within hs88's secure server infrastructure.
• Access controls restricting internal hs88 staff access to personal data strictly to those with a business need, governed by role-based permission systems and audit logging.
• Two-factor authentication available to all hs88 Pakistan players for additional account access protection — accessible from your account security settings.
• Regular security assessments including penetration testing and vulnerability assessments conducted on the hs88 Platform infrastructure.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hs88 will notify affected Pakistan players via their registered email address without undue delay after becoming aware of the breach.

hs88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the full duration of your hs88 account and for a defined period following account closure, as required for legal compliance and dispute resolution purposes.
• Transaction and financial records: Retained for the minimum period required by applicable financial record-keeping obligations — including PKR transaction logs, deposit and withdrawal records, and KYC documentation.
• Support and communication records: Retained for a reasonable period following resolution of the relevant query or complaint, for quality assurance and dispute reference purposes.
• Marketing data: Retained only while your marketing consent remains active. Upon withdrawal of consent, marketing data is removed from active marketing databases within a reasonable timeframe.
• Technical and log data: Retained for a limited rolling period for security monitoring purposes, after which it is automatically deleted.

When retention periods expire, data is securely deleted or anonymised such that it can no longer be linked to individual Pakistan players.

As an hs88 Pakistan player, you have the following rights in relation to your personal data. To exercise any of these rights, contact hs88 via live chat support or by email at [email protected]:

hs88 will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, hs88 may extend this period by up to a further 30 days, with prior notification to the requesting player.

The hs88 Platform is strictly intended for adults aged 18 years and above. 18+ hs88 does not knowingly collect, hold, or process personal data of individuals under the age of 18.

hs88 requires all Pakistan players to confirm they are 18 or over at registration and reserves the right to conduct identity and age verification checks at any point during the account lifecycle. Where hs88 becomes aware that a registered user is under 18, the account will be immediately suspended, all funds will be returned, and any collected personal data will be deleted in accordance with applicable data protection requirements.

If you believe an individual under 18 has registered or attempted to register an hs88 account, please contact hs88 immediately via [email protected].

hs88 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The effective date at the top of this Policy indicates when it was last reviewed and updated.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share Pakistan player personal data — hs88 will notify registered players via their registered email address or via an in-platform notification upon their next hs88 login, at least 14 days before the changes take effect.

Your continued use of the hs88 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree to the updated Policy, you may request closure of your hs88 account by contacting hs88 support.

For any questions, concerns, or requests relating to this Privacy Policy or to hs88's handling of your personal data, please contact hs88 through any of the following channels:

• Live Chat: Available 24/7 directly from your hs88 account dashboard — the fastest way to raise a privacy concern or submit a data request.
• Email: [email protected] — include your hs88 username, a description of your request, and any relevant reference numbers.

hs88 will acknowledge all privacy-related enquiries within 48 hours of receipt and will aim to provide a substantive response within 14 calendar days. Where additional time is required — for example, where a data access request involves extensive records — hs88 will notify you of the expected completion date.

This Privacy Policy is written in English and governed by English as the authoritative language. In the event of any conflict arising from translation, the English-language version of this Policy shall prevail.